24/7 Customer Support in Cloud Hosting
All of our cloud hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our services before you make an order or you are a current client and you have a question or a issue, you are able to contact us at any time, which includes weekends and holidays. We have a number of channels to get in touch with us - a couple of telephone lines around the world for your convenience plus live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical issues or any troubles which need additional time to research and handle. In contrast to many other website hosting service providers, our trouble tickets have a warranted max response time of just 1 hour, so no matter what your issue is, it'll be resolved in a timely manner and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated hosting plans that we supply come with 24/7 customer and tech support, therefore no matter what problem you experience, you are able to get in touch with us and we'll give you a hand right away. Our guaranteed answer time for any e-mail message or trouble ticket that you open via your Hepsia website hosting Control Panel is only one hour; the actual response time hardly ever exceeds 20 minutes. In addition, we provide telephone support with several local numbers worldwide and a live chat, which means that you will be able to get in touch with us and receive additional info about our services even if you don't have an account yet. We're able to help you with any kind of question or a problem you may have - payment methods, plan specifications, e-mail configuration, hosting account settings, etcetera. If you employ our services, you will never encounter a scenario where you have to wait for a couple of days to get a problem resolved like you may have to do with a lot of other service providers.
24/7 Customer Support in VPS Servers
When you use our Linux VPS plans, you will not ever need to wait for more than an hour to get support for any type of difficulty that you could have regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all of the support tickets that you open from your billing Control Panel or email messages that you send to our technical support crew. Furthermore, we have local telephone numbers in several countries around the world and a live chat service where we are able to help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the numerous ways of communication, so regardless what your question or issue is, there's always somebody to assist you promptly. If you need assistance with third-party software, which you cannot deploy or which gives you problems, you'll be able to take full advantage of the Managed Services upgrade package that we offer for all VPS plans.
24/7 Customer Support in Dedicated Servers
All of the dedicated server packages that we supply include 24/7 support through different means of communication and with a one-hour maximum reply time warranty. When you want to learn more about the packages or you have some billing or general questions, you will be able to call one of the local numbers we have worldwide or you may use our live chat support and talk with a live representative. For strictly tech matters which need assistance from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an e-mail message, because all of these channels are more appropriate to monitor a certain matter. The answer time for them rarely exceeds 30 mins, therefore you can forget all about having to wait for a whole day so as to get assistance. Our support service is available for any server-related issues, and the pre-installed software. In case you'd like to receive assistance for third-party apps, you can consider ordering the Managed Services upgrade that we provide with all of the packages.