There are a lot of cloud hosting companies available, still most of them are resellers who have limited resources, particularly in terms of support. One way to distinguish them is the option to contact the company over the telephone. The level of support that you'll receive via this particular channel of communication varies depending on the service provider - some offer professional phone support, many others offer basic and customer support only because some matters are more time-consuming and it would be far easier to be resolved through a trouble ticket, especially when the issue needs to be escalated. Nonetheless, it's good to know that you can get in touch with your web hosting supplier since there're countless small-scale matters that can be taken care of without difficulty and timely through a call, not mentioning that you can get additional information about the services even before you become a client.

Phone Support in Cloud Hosting

We believe that being able to consult with a live agent is very important, so we have three support lines around the globe (UK, USA and Australia) and you can reach us on the phone for fourteen hours a day. If you consider buying one of our cloud hosting, for example, you will be able to call us and learn more about our services before placing your order to ensure that we do match all system requirements for your sites. After the order, you'll be able to get in touch with us about any sales or billing problems you may experience, or receive any general or basic tech information you need. We have aimed to find the balance between phone and ticket support, so for strictly technical matters you can use the ticketing system, that will help you monitor the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be someone to help you if you have any queries about the semi-dedicated server plans that we offer. Whether you need to know more about our plans, you have a billing issue or some general issue, you can call us. Despite the fact that some more complicated problems could need a support ticket to give time to our technical support team to analyze, we'll assist you with quite a lot of tech questions over the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the U.S.A., the United Kingdom and Australia, we have local telephone lines in these countries as well. If you are in a different country, we have an international number where you're able to reach us.