One-Hour Response Guarantee in Cloud Hosting
If you are using any of our cloud hosting and you have an enquiry or confront some obstacle, you can get in touch with us 24x7 by submitting a helpdesk ticket or by writing an email and we guarantee that you will get an answer in less than 60 minutes. If the issue can be resolved, we will do it before we get back to you, whilst if there’s something that you need to do on your end, we’ll supply you with all the needed info – what settings to check, what workable solutions to try out, etc. Typically, you’ll get a reply within less than 30 minutes, which suggests that waiting around for hours on end or even for more than one day to get support is something inconceivable. Our 60-minute reply time guarantee applies to any question that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our hyper-fast support service. You’ll get a response to any support ticket submitted from the web hosting Control Panel or e-mail sent to our customer and tech support team in no more than sixty minutes. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. Often, it takes substantially less time to investigate and troubleshoot a problem. We’ll provide you with more details if the solution involves something that needs to be done on your end. In case you contact us during weekends or public holidays, the response time will be exactly the same and given that our support staff will be at your disposal 24 hours a day, 7 days a week, you will obtain instant assistance for any general, billing or technical issue no matter what time of day or night it is.