Integrated Ticketing System in Cloud Hosting
Our cloud hosting come with an integrated ticketing system, which is an essential part of our in-house developed Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia permits you to manage everything related to the web hosting service itself in the very same place – invoices, files, e-mails, support tickets, etc., avoiding the necessity to log in and out of different admin interfaces. In case you’ve got any technical or pre-sales questions or any problems, you can send a ticket with just several clicks of the mouse without having to log out of your Control Panel. During the process, you can select a category and our system will present you with a number of help articles, which will give you additional information and which may help you resolve any given problem even before you submit a ticket. We guarantee a ticket response time of maximum sixty minutes, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
We deem it more efficient to manage everything in one place, which is the reason why we’ve incorporated a trouble ticket system into the in-house created Hepsia Control Panel, which is available with every semi-dedicated server package. This will allow you to handle the correspondence with our client support staff along with your disk space, which means that you will not have to memorize one more logon name for a separate interface. You will be able to submit a new ticket or to track down the status of an old one with no more than a few clicks while you’re browsing the content within your account. You can also search through older tickets using a clever search functionality or check relevant knowledgebase articles, which contain solutions to commonly confronted predicaments. The integrated trouble ticket system is strictly monitored 24-7-365 with the maximum ticket response time being just one hour, so there’ll always be somebody to help you.