If you’ve ordered a web hosting plan and you have some questions relating to a specific feature/function, or in case you’ve confronted some issue and you require help, you should be able to touch base with the respective customer care team. All web hosts use a ticketing system regardless of whether they provide other methods of contacting them apart from it or not, because of the fact that the easiest way to solve an issue most often is to open a ticket. This type of communication renders the responses exchanged by both parties simple to follow and enables the support staff members to escalate the situation in the event that, for example, a system administrator should get involved. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you’ll have to have no less than 2 separate accounts to get in touch with the support team and to actually administer the hosting space. Constantly logging in and out of different accounts might often be a nuisance, not to mention the fact that it requires a very long period of time for the vast majority of hosting companies to process ticket requests.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting come with an integrated ticketing system, which is an essential part of our in-house developed Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia permits you to manage everything related to the web hosting service itself in the very same place – invoices, files, e-mails, support tickets, etc., avoiding the necessity to log in and out of different admin interfaces. In case you’ve got any technical or pre-sales questions or any problems, you can send a ticket with just several clicks of the mouse without having to log out of your Control Panel. During the process, you can select a category and our system will present you with a number of help articles, which will give you additional information and which may help you resolve any given problem even before you submit a ticket. We guarantee a ticket response time of maximum sixty minutes, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

We deem it more efficient to manage everything in one place, which is the reason why we’ve incorporated a trouble ticket system into the in-house created Hepsia Control Panel, which is available with every semi-dedicated server package. This will allow you to handle the correspondence with our client support staff along with your disk space, which means that you will not have to memorize one more logon name for a separate interface. You will be able to submit a new ticket or to track down the status of an old one with no more than a few clicks while you’re browsing the content within your account. You can also search through older tickets using a clever search functionality or check relevant knowledgebase articles, which contain solutions to commonly confronted predicaments. The integrated trouble ticket system is strictly monitored 24-7-365 with the maximum ticket response time being just one hour, so there’ll always be somebody to help you.