Tech Support Channels
A One–Hour Support Ticket Response Guarantee
Every support request you send to us will be dealt with within maximum 60 minutes. If your trouble ticket or e–mail calls for further assistance from a sysadmin, we will without delay forward it and leave a note to inform you that your case is being worked on. If you order our Managed Services package, any of the server management tasks included there will be completed at a time that suits you.
A Premium–Quality Customer Support Service
If you need any help working with our Web Control Panel or with any of the apps that we’ve pre–installed on the dedicated web hosting server for you, don’t hesitate to reach the customer support staff anytime via the ticketing system. What’s more, if you need help administering your dedicated web hosting server, you can order the Managed Services package, that includes Operating System updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and restarting services, data backup hard drive storage space, etcetera.
An Easy–to–Navigate Help Section
We have equipped the Web Control Panel with an in–depth knowledge base, which offers comprehensive explanations of its features and functionalities. In addition, we have shot detailed video tutorials that will further reveal to you how to perform a given action or solve a commonly experienced issue. All the instructional articles and the tutorial videos are easily accessible from each section of the Web Control Panel through the Help and Videos buttons in the top right corner.